Monday-Friday: 7:30AM-5:30PM;
1st & 3rd Saturday: 8:00AM-5:00PM;
Sunday: Closed;
VISIT US
267 East Flournoy Lucas Rd
Shreveport, LA 71106
CALL US
(318) 553 2345
TEXT US
(318) 666 5774
EMAIL US
team@progressivepethospital.com
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Clinic Policies

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Pet Appointments

Forms of Payment

Medication Policy

Phone Call Policy

Discount Certificates

Upon Your Arrival

Medical Insurance

Client Code of Conduct

Pet Appointments

We operate by appointment to ensure each pet receives the time and attention they deserve.

No deposit is required for appointments.

If you are unable to attend your scheduled visit, we kindly ask that you call ahead so we can make that time available to another patient.

Missed appointments without notice may impact future scheduling availability.

Forms of Payment

Payment is due in full at the time services are rendered.

We accept:

Cash

Credit and debit cards

CareCredit

Cherry

Scratchpay

Estimates & Approval

Estimates are provided when appropriate.

Client approval is obtained prior to treatment whenever possible.

In urgent situations, care may proceed in your pet’s best interest.

Deposits

Deposits may be required for surgery, hospitalization, or advanced diagnostics.

Deposits will be applied to your final balance.

Insurance

We partner with Trupanion, which may offer direct payment to our hospital.

For other providers:

– Payment is due at the time of service

– Clients are responsible for submitting claims and reimbursement

Balances

Outstanding balances must be resolved prior to future services.

Returned payments may incur additional fees.

Medication Policy

At Progressive Pet Hospital, our priority is providing safe, reliable, and high-quality medications.

We offer a secure online veterinary pharmacy where prescriptions, preventatives, and prescription diets can be shipped directly to your home. Our pharmacy partners with trusted veterinary distributors to ensure product authenticity and proper handling.

Outside Pharmacies

We do not directly authorize or process prescriptions through third-party online pharmacy portals.

Clients are welcome to use any pharmacy of their choice.

In urgent situations, care may proceed in your pet’s best interest.

If you prefer an outside pharmacy:

We will provide a written prescription for you to submit.

Prescription Fees

$10 for the first prescription

$5 for each additional prescription requested at the same time

Requirements

Written prescriptions will be provided when:

A valid veterinarian-client-patient relationship (VCPR) is established

Your pet has had a recent exam as required by law

The medication and dosage are approved by the veterinarian

Phone Call Policy

Our team is committed to clear and timely communication.

Calls are answered during business hours.

Medical questions may require a veterinarian’s review and may not be answered immediately.

For urgent concerns, please call directly rather than relying on email or messages.

We appreciate your patience as we balance phone communication with in-clinic patient care.

Discount Certificates

Discount certificates must be presented at the time of service.

Only one discount or promotion may be applied per visit unless otherwise stated.

Certificates may have expiration dates and specific usage limitations.

Upon Your Arrival

To ensure a safe and smooth visit:

Leash & Carrier Policy

Dogs

Must be on a secure leash at all times

Retractable leashes should be locked and kept short

Dogs must remain under control and within reach

Cats & Small Pets

Must be in a secure, enclosed carrier

Carriers should remain closed unless directed by our team

Why This Matters

Proper restraint helps:

Prevent escapes and injuries

Reduce stress for your pet and others

Allow our team to provide safe, efficient care

Medical Insurance

We are happy to work with pet insurance providers.

We partner with Trupanion, which may allow direct payment.

For all other providers:

– Payment is due at the time of service

– Clients submit claims independently

Our team can assist with documentation as needed.

Client Code of Conduct

We are committed to maintaining a respectful, safe, and compassionate environment.

Expectations

We ask that all clients:

Communicate respectfully with our team

Allow staff to perform their duties without interference

Understand that recommendations are made in your pet’s best interest

Not Tolerated

Verbal abuse, harassment, or discrimination

Threatening behavior or intimidation

Yelling, profanity, or personal attacks

Online Conduct

Please communicate concerns directly with us so we can address them promptly

Avoid posting harmful or misleading content about staff or the hospital

Our Commitment

We promise to:

Treat you and your pet with kindness and respect

Treat you and your pet with kindness and respect

Communicate clearly and honestly

Failure to Follow This Policy

We reserve the right to:

Refuse service

Terminate the veterinary-client-patient relationship

Ask a client to leave the premises